Grassi Wins 2023 Best of Accounting Award for Service Excellence
New York, N.Y. – February 7, 2023 – Grassi, a leading provider of advisory, tax, assurance and accounting services, announced today that it has received the 2023 Best of Accounting Award® for superior client service.
Award winners are chosen for being industry leaders in service quality based on client feedback and ratings collected through a ClearlyRated client satisfaction survey. On average, clients of 2023 Best of Accounting winners are twice as likely to be satisfied than those who work with other accounting firms.
Highlights of Grassi’s 2023 client survey results include:
- 88.1% of respondents gave Grassi a score of 9 or 10 out of 10, compared to the industry average of 50% in 2022.
- The firm’s Net Promoter Score® was 83.9%, more than double the industry average of 39% in 2022.
- Highest levels of satisfaction were in the areas of quality of service and understanding client needs.
“Gathering client feedback provides another avenue for us to not only ensure we are exceeding client expectations, but also to uncover additional ways we can better support and guide our clients as their needs and goals evolve,” said Louis C. Grassi, the firm’s CEO and founder. “This survey initiative is just one of the ways we carry out our collaborative approach to client service, which furthers our mission to create success for our clients’ businesses and financial futures.”
“I am pleased to introduce the 2023 Best of Accounting winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
Additional survey results and client feedback can be found on Grassi’s ClearlyRated profile.